The front desk,on one clinic record

Cleos keeps the front desk on one screen: who is in today, what is on the shelf, and which visit is by video.

Book a Demo

One

record for the desk

Same record

Who is in today

The waiting list and the room stay on the screen the desk already uses.

Clinician reviewing a chart with a patient

Queue and registration

Who is waiting, and how they were added

The desk keeps one list for the waiting room and the room itself. A patient added at registration lands on that same record.

Room queue on the desk screen

Who is waiting, who is already in the room, and which visit is next stay on the screen the desk already uses. There is no second list on paper or in another app.

No.	Patient	Provider	Notes	Status	Wait	Room	Check-in	Check-out	Billed
001	Aisyah Rahman10421	Dr. Nurul Huda	Add notes	WAITING	12m	Room A	09:14 AM	-	RM 0.00
002	Hafiz Omar10488	Dr. Lee Kah Wai	Add notes	IN PROGRESS	6m	Room A	09:22 AM	-	RM 0.00
003	Tan Wei Ming10302	Dr. Priya Nair	Add notes	WAITING	41m	Room A	08:40 AM	-	RM 0.00
004	Siti Aminah10277	Dr. Ahmad Zaki	Add notes	COMPLETED	2h 4m	Room A	08:05 AM	10:09 AM	RM 85.00
005	Raj Kumar10510	Dr. Nurul Huda	Add notes	WAITING	9m	Room A	09:31 AM	-	RM 0.00
006	Lim Jia Yi10533	Dr. Lee Kah Wai	Add notes	WAITING	3m	Room A	09:44 AM	-	RM 0.00
007	Farah Nadia10540	Dr. Priya Nair	Add notes	WAITING	1m	Room A	09:51 AM	-	RM 0.00
008	Irfan Aziz10561	Dr. Ahmad Zaki	Add notes	IN PROGRESS	4m	Room A	09:58 AM	-	RM 0.00
009	Wong Mei Ling10572	Dr. Nurul Huda	Add notes	WAITING	2m	Room A	10:02 AM	-	RM 0.00

Waiting list. Names in order, with the visit they came for, on the clinic record.
In the room. When someone is called in, the queue shows they left the waiting list.
Registered on that same list. Details taken at the desk go straight onto the queue, not a separate form.

Telemedicine

Call the patient from Daphne

Daphne is the mobile app. The clinician opens the patient there and starts a video or voice call. That call is the visit.

See Daphne

The call starts in Daphne

Open the patient in Daphne and call them by video or voice. The visit stays on the clinic record the desk already uses.

Patient

Waiting for the patient to join

In call · 04:12

YYou

From Daphne. The call is placed in Daphne, on the patient already on the record.
Video or voice. The call starts in Daphne. It does not go out to another app.
Still the same visit. A call stays on the record with the queue and the patient list.

Financial and billing

The charge is raised from the visit

An invoice comes from the visit on the record. Paid, unpaid, or part-paid, the desk sees it next to the patient list.

Invoicing from the visit

Raise a charge when the visit is done, or when the desk is ready. The invoice stays on the same record as the queue and the shelf count.

Patient

Invoice: #10421
Date: 07/10/2026
Ref No: RCP-10421

Official Receipt

Received payment of RM 85.00 on 07/10/2026 via Cash

CASH RM 85.00

07/10/2026

Raised with the visit. The charge points at the visit it came from, not a loose line in a spreadsheet.
Paid or unpaid. Status sits on the record so the desk does not chase a second ledger.
Receipt from the record. When payment is recorded, the receipt stays with that invoice on the record.

Bookings and calendar

The day is booked on the clinic record

Appointments live on the same calendar the desk uses for the queue. A booking made for next week is still on that record when the day arrives.

Calendar on the clinic record

Day, week, and month views sit on the desk screen. A confirmed visit is on the record before the patient walks in.

GMT+7

Appointments

08:00

09:00

09:00-09:30

Patient

General Check-up

Scheduled

10:00

11:00

11:15-11:45

Patient

Video visit

Scheduled

12:00

13:00

14:00

14:00-14:30

Patient

General Check-up

Completed

15:00

16:00

Day, week, and month. Switch the view without leaving the record the desk already has open.
A booking joins the queue. When the patient arrives, the visit moves onto the waiting list from the same record.
A video visit stays on that day. A visit held by video stays on the calendar entry for that slot.

The record is set with the desk, and it stays there

The queue, the patient list, the shelf, and video visits go on one screen. Forms and labels are set for this clinic. Reports come from that same record.

Desk. Can the afternoon queue and the shelf count sit on the same screen? Video visits need to stay there too.
Cleos. Yes. The queue, the shelf, and the video list go on one record. Forms for this clinic stay on that screen.

Queue, patients, and supplies on one record
Video visits on that record
Forms and labels for this clinic
Reports taken from that record

A separate stack

Queue in one list, shelf in another
Video visits kept off the record
Forms that do not sit on the desk screen
Reports built from a spreadsheet

On this record

Queue
Who is waiting, and who is already in the room, set for this clinic.
Forms and labels
The desk's forms, written for this clinic, on the same screen.
Shelf and reports
Supplies counted on the record, and reports taken from it.

Set on the screen the desk already uses

The queue, the shelf count, and this clinic's forms are part of the same record. A later change stays on that screen.

We keep the clinic record secure

These are the controls on the stack that stores the clinic record.

ISO 9001
Cleos holds ISO 9001, the quality management standard.
ISO 13485
Cleos holds ISO 13485, the quality standard for medical devices.
AWS Malaysia
Clinic records are stored in the AWS region in Malaysia.
End-to-end encryption
Data sent between the clinic and Cleos is encrypted end to end.
FHIR
The clinic record is FHIR compliant.

What does the front desk see in Cleos?

Who is waiting, who is already in the room, what is on the shelf, and which visit is by video. Those stay on one clinic record.

How does the room queue work?

The queue lists who is waiting and who is already in the room, so the desk does not keep a second list.

Where are supplies counted?

Supplies are counted in the same record as the patient list. The shelf is not a separate spreadsheet.

Do video visits leave the clinic record?

A visit held by video stays on the same record as a visit in the room.

Can this clinic change its forms?

Forms and labels can be set for this clinic. The record the desk uses stays the same.

What do the reports include?

Reports collect clinic activity from the record the desk already uses.

The front desk,on one clinic record

Who is waiting, and how they were added

Room queue on the desk screen

Waiting list. Names in order, with the visit they came for, on the clinic record.

In the room. When someone is called in, the queue shows they left the waiting list.

Registered on that same list. Details taken at the desk go straight onto the queue, not a separate form.

Call the patient from Daphne

The call starts in Daphne

From Daphne. The call is placed in Daphne, on the patient already on the record.

Video or voice. The call starts in Daphne. It does not go out to another app.

Still the same visit. A call stays on the record with the queue and the patient list.

The charge is raised from the visit

Invoicing from the visit

Official Receipt

Raised with the visit. The charge points at the visit it came from, not a loose line in a spreadsheet.

Paid or unpaid. Status sits on the record so the desk does not chase a second ledger.

Receipt from the record. When payment is recorded, the receipt stays with that invoice on the record.

The day is booked on the clinic record

Calendar on the clinic record

Day, week, and month. Switch the view without leaving the record the desk already has open.

A booking joins the queue. When the patient arrives, the visit moves onto the waiting list from the same record.

A video visit stays on that day. A visit held by video stays on the calendar entry for that slot.

The record is set with the desk, and it stays there

A separate stack

Set on the screen the desk already uses

We keep the clinic record secure

ISO 9001

ISO 13485

AWS Malaysia

End-to-end encryption

FHIR

Questions about the clinic record